29 of 39 Before You Go How You Pay for Care Special Programs and Services Learn More Blue Cross of Idaho Programs Care Management If you are dealing with multiple or complex health problems, Care Management (CM) can help you better understand your conditions, teach you how to take an active role in your health and help with navigating any obstacles you run into. Through this program, you’ll work directly with a care manager who will create a personalized care plan. You also get educational materials and resource support. CM can help you understand your health and make changes that can help you reach your best health. The program offers extra help to members dealing with multiple or complex health conditions like serious trauma, transplants, spinal injuries, cancer, behavioral health, AIDS or multiple chronic illnesses. The program includes healthcare planning, care coordination among your providers, advocacy and more. CM is a voluntary program included with your BCI medical coverage at no added cost to you. Care Management Approach • C are management is a continuous care approach that supports members before, during and after a clinical event. • I t helps members navigate a complicated healthcare system to make sure you get the services you need. • C are managers work with healthcare providers to coordinate care for optimal health outcomes. • C are managers educate members and their support network on their specific condition(s), treatment and resources available. To learn more about the programs, call toll-free at 800-627-6655. You can also email caremanagement@bcidaho.com.
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